Citizen and Consumer Involvement in UK Public Services

Catherine Farrell

    Research output: Contribution to journalArticlepeer-review


    This paper is concerned with the involvement and participation of citizens and consumers in UK public services. It reflects on levels of involvement over a 30-year period and maps this accordingly. Using models of participation, the paper reviews the citizen and consumer concepts. Conclusions are drawn about involvement and participation in practice and how this will develop in the future.
    Original languageEnglish
    Pages (from-to)503 - 507
    Number of pages4
    JournalInternational Journal of Consumer Studies
    Issue number5
    Publication statusE-pub ahead of print - 1 Sept 2010


    • public services
    • consumers
    • citizens
    • public administration
    • public management
    • United Kingdom


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