Communication Skills, Problem Solving and Managing Conflict

Mark Thornton, Ian Pepper

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


A fundamental for everyday life, effective verbal and non-verbal communication has always been a cornerstone of effective policing which is in use every day interacting with colleagues sharing information or with the wider general public whilst employed within response policing. There is also an ongoing need for police officers to be able to both solve problems and deal effectively with conflict, often when faced with challenging situations. Written by those who have experienced the front line of policing, the chapter reflects on professional policing practice, the requirement for effective communication whilst proposing models for decision making and dealing with conflict. As a result, the chapter blends a number of inter-related topics, which are intrinsic to policing within contemporary society.
Original languageEnglish
Title of host publicationIntroduction to Professional Policing: Examining the Evidence Base
EditorsIan Pepper, Ruth McGrath
Place of PublicationAbingdon, Oxon
Number of pages16
ISBN (Electronic)9781351135276
ISBN (Print)9780815353812 , 9780815353805
Publication statusPublished - 2020


Dive into the research topics of 'Communication Skills, Problem Solving and Managing Conflict'. Together they form a unique fingerprint.

Cite this