Researching the police: Personal insights and reflections

James Gravelle*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


This research examines the change in police resource deployment through the introduction of a Demand Management and Tasking Unit (DMTU). It analyses the work carried out by the DMTU in its attempt to rationalise the delivery of policing services to the public. With increasing pressure being placed on already finite policing resources, it has become increasingly difficult for the police to attend each call by deploying a physical resource such as police officers or community support officers (CSOs). In the light of this need to change, some police services have developed DMTUs to investigate a specific and limited number of crimes by telephone, in the anticipation that they can reduce pressure on ‘front line’ police staff. The study assesses the impact of this change on policing services, police officers and the public.
Original languageEnglish
Title of host publicationResearching the Police in the 21st Century
Subtitle of host publicationInternational Lessons from the Field
EditorsJames Gravelle, Colin Rogers
PublisherPalgrave Macmillan
Number of pages40
ISBN (Electronic)978-1137357489
ISBN (Print)978-1137357465
Publication statusPublished - 2 Sept 2014


  • Police Service
  • Police Organisation
  • Drug Offence
  • Knowledge Management System
  • Data Collection Technique


Dive into the research topics of 'Researching the police: Personal insights and reflections'. Together they form a unique fingerprint.

Cite this